General Outsource Transition And Delivery

Many companies & public organizations have joined the popular option to outsource services that are non-core or thought to be better delivered by specialist providers.  The potential benefits are myriad but then so are the risks on both sides.

Understanding the contract that has been signed and designing the processes that will allow appropriate tracking and measurement of the results are just two examples of the critical areas for success or failure.  Yet so often both service customer and service provider fail to appreciate the importance of these and other key aspects and what was meant to be a partnership can descend into mutual recriminations.  To make matters worse severe financial penalties and reputational damage often follow if the issues are not understood and corrected.

Whether mobilizing, in BAU or demobilizing, CTCM cuts through the melodrama to emphasise understanding the financial and service elements of the contract and redirect the delivery focus to ensure that the partnership is a service and bottom-line win.  Whether representing service customer or service provider, we provide focus and solutions to improve processes, share information and ultimately generate quality performance.  

CTCM has done this across multiple industries and we can do it for you.